The Mayo Clinic Conference on Quality, Safety, and Service will provide an excellent opportunity to discover the latest information related to quality, safety, and service in healthcare, both at Mayo Clinic, and around the country on Sept. 29-30.
John Nance, noted aviation analyst and healthcare consultant will be presenting the keynote address on September 29.
Nance brings a rich diversity of professional training and background to the quest of patient safety and healthcare improvement. His new book, Why Hospitals Should Fly: The Ultimate Flight Plan to Patient Safety and Quality Care, is reinventing the cultural foundations of healthcare and bringing clarity to the decade-long patient safety and quality care debate.
A few of the hot button topics to be discussed include:
Patient Experience: A Strategic Differentiation
M. Bridget Duffy, M.D.
Former Chief Experience Officer
Cleveland Clinic
Cultural Changes for Patient Safety
Charles L. Bosk, Ph.D.
Professor of Sociology
School of Arts & Sciences
University of Pennsylvania
For information on additional speakers and registration please visit: http://www.mayo.edu/cme/qualityconference/
