WCCO TV (Minneapolis-St. Paul) ran a story last night that asked and answered this question. Here is the lead:
Every day 65,000 patients, their families and medical staff move in and out of the Mayo Clinic. It is one of the largest, and best, medical practices in the world, and has been for more than a century.
Leonard Berry and Kent Seltman set out to find out what makes the Mayo Clinic tick. They write about it in a new book: “Management Lessons from Mayo Clinic.”
“It’s a great service organization,” said Berry. “And we felt that there were lessons in Mayo Clinic that managers and owners of all kinds of businesses could use.”
Click here for the full story and to view the video.
